frequently asked questions
Got questions? We’ve got answers! Whether you’re planning a wedding, corporate event, or party in Melbourne, Bendigo or beyond, our FAQ page is here to help.
From booking details to setup tips, we’ve covered everything you need to make your event planning as smooth and stress-free as possible.
Let’s get you one step closer to creating an unforgettable celebration!
Does the equipment have to be cleaned and returned?
Our top priority is maintaining good hygiene! We cannot have filthy dishes that are waiting to be cleaned because of this.
All of the rental equipment must be returned, free of any food or liquids. Let us handle the sterilizing and rewashing. Items will be subject to a cleaning fee if they are not returned clean.
We arrange a cleaning bond at the time of initial hiring. If the rental equipment is returned dirty, the bond is forfeited; if it is returned clean, the bond is repaid!
What happens if the equipment is damaged while being hired?
We understand that when a big gathering of people is planned, mishaps may occur and our equipment may get caught in the crossfire. Actually, it is our crockery and tableware that cause the greatest mishaps.
However, for any losses or mishaps, you are accountable, because your rental guarantees that the equipment is yours for the duration of your event.
Upon returning the equipment, you have to pay the replacement cost. The cost of replacements varies depending on the item.
How can I ask for creative guidance for my event?
Register online or send an email to nextlevelpartyhire1@gmail.com with all the information possible, along with photos or a summary of the ideal look of your event.
A creative consultant will help you with any needs and guide you in selecting the right items. Our unique expertise will help you create an amazing event, from choosing the ideal decorations to coming up with inventive ideas to enhance the atmosphere.
How do I make a booking?
Look through our huge selection of party necessities and select the ideal items for your gathering. Add the items you’re wanting to hire to your quote, and complete the checkout form.
Together, we’ll design a package that satisfies both your needs and financial constraints, all whilst leaving you stress free and making the party planning process…FUN!
What Areas Do You Serve?
We provide event hire services across Melbourne, Victoria, and surrounding areas. For specific locations or extended delivery options, contact us directly!
Do You Offer Delivery and Setup?
Yes! We offer delivery, setup, and teardown options for your convenience.
Is a Deposit Required to Secure My Booking?
Yes, we require a 25% deposit to secure your items for the date of your event, alongside your security bond. Once the deposit is made, your booking is confirmed!
